Terms of Service

By creating an account or using any part of the NoOffSZN platform, you agree to these terms. If you're signing up on behalf of a business, you're accepting on their behalf too.

We may update these terms. We give you at least 14 days' notice by email, and in the app, before a change takes effect. For an ordinary change, using the platform after the effective date means you accept it. A Money Change is different. A Money Change is any change to Sections 03 through 06, or to any fee, payout, refund, chargeback, or netting term. You accept a Money Change with a click in the app.

If you have not accepted a Money Change by its effective date, the terms you last accepted stay on record, and we may stop you from creating new paid offerings or changing your payout account until you accept. We never block a family from checking out of an offering that is already live. We never block a refund or cancellation owed to a family. We never hold back a payout you have already earned because you have not accepted an update.

That notice goes to the email address on your account. Keeping it current and monitored is your responsibility, and notice we send there counts as delivered.

NoOffSZN is a training management platform for independent sports trainers: payments, session logging, parent-facing reports, and self-serve booking. We are not a staffing agency or a sports organization, and we are not a party to the training agreement between you and a family. When a family pays through the platform, the payment is made to NoOffSZN through Stripe, and we settle your share to your Stripe account after the fees Section 03 describes. Because the payment is made to us, a refund, chargeback, or other reversal of it lands on us first, and Section 04 describes how we recover it from you. Stripe provides payment processing and payouts under its own terms, which you accept as Section 06 describes.

Sections 04, 05 and 06 apply if you receive payouts through the platform. Parents who sign up are not bound by them.

04.1 Who bears the cost

When a family pays through the platform for your training, classes, or events, that payment is for your services, and you are the seller. As between you and NoOffSZN, you bear the cost when a payment is refunded, reversed, or disputed, except for our own fees as Section 04.2 describes.

04.2 Amounts You Owe

"Amounts You Owe" means all of these:

You do not owe our platform fee or Stripe's processing fee on a payment that is refunded or disputed. We absorb those.

04.3 How we recover

We may recover an Amount You Owe in any of these ways, alone or together, in the order we choose:

Our systems and Stripe's change over time, so these terms describe what we may do. They do not fix a procedure.

04.4 When a dispute is filed

When a family disputes a payment, Stripe takes the disputed funds from us right away and holds them until the card network decides. We may therefore recover the disputed part of the payment, and the dispute fees, from you when the dispute is filed, without waiting for the outcome. We call that a Provisional Recovery.

If you win the dispute and the disputed funds come back to us, we return the disputed part of the Provisional Recovery to your Stripe account after the funds reach us. The dispute fees stay with you on a win, to the extent Stripe does not return them to us. If a dispute ends without moving any funds, we return the disputed part of any Provisional Recovery.

If you lose or accept the dispute, the Provisional Recovery becomes final.

04.5 Responding to disputes

You can respond to a dispute through Stripe. You should, because card network deadlines are short and a dispute you do not answer in time is lost. We may respond for you using records the platform holds, such as session records and signed waivers, but we do not have to. Neither of us can promise an outcome, and the card network decides.

04.6 Negative balance

If an Amount You Owe is larger than the balance in your Stripe account, or your balance otherwise goes below zero, the shortfall is a negative balance. A negative balance is a debt you owe us.

While your balance is negative:

We may also recover a negative balance in the ways Sections 04.3 and 05 describe.

04.7 A refund larger than your balance

If a refund we owe a family is larger than the balance in your Stripe account, we may reverse the transfer even if that takes your balance below zero, refund the family from our own funds and treat the amount as an Amount You Owe, or hold the refund until your balance can cover the transfer reversal. We choose.

04.8 Keep money available

You are responsible for keeping enough in your Stripe account, or for accepting a negative balance, when you cancel sessions or issue refunds. A refund or cancellation you start is an Amount You Owe even if your balance cannot cover it at that moment.

05.1 Netting and set-off

We may subtract any Amount You Owe from money we owe you, including payouts, transfers, referral credit, and refunds due to you. When a payout will be reduced, we show the reduction before you confirm it, as Pending deductions. If you owe more than we owe you, the rest carries forward and we keep recovering it until it is paid.

We never take money from your bank account ourselves. If you believe we reduced a payout or took money by the wrong amount, email legal@nooffszn.com within 60 days with the details. We review it and return any amount we took in error.

05.2 No recovery fee

We do not charge you a fee for an offset, and we do not charge interest on an Amount You Owe.

05.3 If recovery falls short

If the methods above do not recover an Amount You Owe, you pay it within 30 days after our written demand. If we have to bring a claim to collect it, you also pay our reasonable costs of collection, including attorneys' fees, to the extent the law allows.

06.1 Stripe's agreement

Payments and payouts run through Stripe. To receive payouts you need a Stripe account connected to the platform. By using these terms and registering your account, you agree to these terms and to the Stripe Connected Account Agreement (https://stripe.com/connect-account/legal/full), which includes the Stripe Services Agreement. Stripe asks you to accept its agreement when you create or connect the account. That agreement is between you and Stripe. Stripe's Privacy Policy (https://stripe.com/privacy) explains how Stripe handles your data.

06.2 If the two agreements conflict

If these terms and Stripe's agreement conflict about Stripe's services, Stripe's agreement controls those services. As between you and NoOffSZN, these terms control.

06.3 What Stripe can do

Stripe may hold, delay, limit, or reverse payments and payouts, or close your Stripe account, under its agreement. We are not responsible for what Stripe does. If Stripe asks you for more information, new payments and payouts can stop until you provide it.

06.4 Sharing information with Stripe

You authorize us to share information with Stripe, and to receive from Stripe information about your account, balance, payouts, disputes, and verification status, so we can run the platform and apply these terms.

06.5 Your bank account

Keep a valid U.S. bank account linked to your Stripe account and keep your information current. A missing, closed, or unverified bank account can block payouts and can stop Stripe from collecting a negative balance. Whether Stripe collects from your bank account or fails to, what you owe us does not shrink except by amounts we actually receive.

06.6 Payments from families

Stripe processes the payment when a family pays. We pass the net amount to your Stripe account, after the fees Section 03 describes, and Stripe pays it out to your bank on the schedule set on your Stripe account.

NoOffSZN offers Film Note: a trainer can record short video clips — no more than 10 seconds each — of an athlete during a session, delivered to the parent inside the athlete's Player Report.

By providing your mobile number and checking the SMS consent box when booking a training session, creating a parent account, or joining an event waitlist, you agree to receive texts about your athlete's training sessions (schedule changes, cancellations, and trainer or organization announcements) and seat offers when a spot opens on an event waitlist you joined.

You can close your account at any time from Settings. Closing takes effect immediately — we don't hold your data for a grace period, and you can't undo it. Processed payments and payout history are retained as required by law.

Closing your account does not cancel a session credit a parent already holds against you. We keep the records needed to honour it until it is redeemed or refunded.

We can suspend or terminate accounts that violate these terms, with or without notice, depending on severity.

Sections 04, 05, 06 and 12 survive when your account closes or ends. You stay responsible for every Amount You Owe that comes from a payment made before the account closed, including a dispute filed after it closed. Until those are settled, we may keep your Stripe connection open for recovery and net what you owe against any payout still due to you.

NoOffSZN is a software tool. We're not responsible for disputes between trainers and parents, injuries sustained during sessions, training outcomes, or Stripe processing errors. To the extent permitted by law, our liability to you is capped at the fees you paid us in the 12 months prior to the claim.

Refunds, chargebacks, and other reversals are governed by Section 04, not by the sentence above about disputes. The cap above does not limit what you owe us under Sections 04 and 05. We are not liable for a payout we reduce, delay, or pause as these terms allow.

These terms are governed by the laws of the State of Utah, without regard to conflict-of-law provisions. If you have a dispute with us, it goes to binding arbitration under that same Utah law, in Utah County, Utah — the county we're registered in. Not court, not class action.

NoOffSZN is operated by Swift Tactical LLC.

For terms inquiries, contact us at legal@nooffszn.com. Refund questions? See the Refund Policy.